Refund Policy

1. General Provisions

Our refund policy is valid for 14 calendar days from the moment of purchase. This is the standard period for most digital products and services. If more than 14 days have passed since your purchase, unfortunately, we cannot offer you a refund.

2. Conditions for a Refund

A refund is possible if your situation meets one of the following criteria:

• Critical technical failure: The product or service has an error that prevents its fundamental use, and our team cannot resolve it within a reasonable timeframe.
• Product not as described: The key functionality of the product significantly differs from what was advertised on the sales page.
• Accidental duplicate purchase: If you mistakenly purchased the same product twice. In this case, the cost of the duplicate will be refunded.

3. Cases Where Refunds Do Not Apply

We reserve the right to refuse a refund in the following circumstances:

• Downloaded digital products: If you have already downloaded the digital product (file, course, template), it is considered used, and a refund is not possible.
• Service completed: If the service (e.g., consultation, audit, setup) has already been fully rendered.
• Change of mind: Refunds are not issued if you simply changed your mind or if the product did not meet subjective expectations.
• Violation of the terms of use: If your access was blocked due to a violation of our Terms of Service.

4. Refund Request Process

To initiate the refund process, please follow these steps:

1. Submit your request

   Write us an email at [email protected]. It is important that the subject line of the email is: "Refund Request".

2. Provide details

   In the email, include your order number, date of purchase, and a detailed description of the reason for your request. If it is a technical issue, please attach screenshots.

3. Wait for our response

   We will review your request within 3-5 business days and notify you of our decision via email.

5. Refund Timing and Method

If your refund request is approved, we will initiate the transfer. The funds will be returned to the same payment method used for the purchase. The time for the refund to be credited is typically 5-10 business days, although this may vary depending on your bank or payment provider.

6. Contact Information

If you have any questions about our policy, please do not hesitate to contact us.